Frequently Asked Questions
Everything you need to know about bringing Scandinavian design into your home.
How do you handle shipping for fragile items?
We use specialized reinforced packaging and premium couriers to ensure our glassware, lighting, and ceramics arrive safely. All shipments are fully insured against breakage during transit.
What is your return policy for furniture and decor?
We offer a 30-day return window for all items in their original packaging. Please note that custom-made furniture or items that have been assembled are not eligible for standard returns.
Do you ship your Scandinavian collections internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by region and are calculated at checkout based on the weight and dimensions of your order.
Are your products covered by a warranty?
All Design House Stockholm products come with a 2-year manufacturer's warranty covering production defects in materials and workmanship under normal domestic use.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also view your order status by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.